FAQ

Once I place my order how long will it take to receive it?

Once payment is cleared we will commence work. Our aim is to have your order sent via registered post within 14 - 21 working days. Where an order requires a signed proof eg engraving in foreign languages; the order may take up to 4 - 6 weeks to be completed and sent out.

Where there is an exception to this we will advise on the product description.

Notes regarding lost items:

As we have no control over your orders once we post them, the best way to resolve late/missing parcels is to contact Australia Post directly. Please follow the following steps if you have selected Registered Post:

1) Ring Australia post at 13 13 18.
2) Inform them that you would like to track your Registered Parcel.
3) Quote them your reference number which was sent to you via email when your order was posted

They will track down your parcel and inform you of its location. If you experience further difficulties after proceeding with the steps above, please contact us and we will try to help you resolve the matter. Unfortunately for Australia Post Regular, there is no way of tracking your order. Your only option is to lodge a complaint with Australia Post. For items sent Registered with items with added insurance claims can be lodged.

What are your delivery costs and options?

We use Registerd Australia post. MYTAGS are delivered at a flat rate of $6.00 and all our jewellery is sent at a flate rate of $10 (within Australia only) but additional insurance is available at a cost and is highly recommended. If you elect both MYTAG and jewellery items on checkout, postage will be calculated at the rate of $10.

Extra insurance cover of up to $5000 per article can be purchased for $1.35 per $100 or part thereof, up to the $5000 maximum. We highly recommend adding this option as Australia Post Registered parcels will only offer insurance up to a max of $100. If your purchase is higher then we recommend this option as we can not be responsible for lost items which will not be covered through the Australia Post.

For international orders we offer the following shipping methods :

Australia Post International Air Mail
Australia Post delivers to most countries only by airmail, especially all Asian countries. Postal delivery time is approximately 5 to 10 business days, depending on destination. Not Insured

Insured Air Mail (recommended)
Postal delivery time is approximately 5 to 10 business days, depending on destination. Signature required. Insurance cover varies between countries.

Please keep in mind that any Customs fees or taxes imposed by Customs for an order are separate from the shipping charges, and are not the responsibility of Made to Inspire. Customs fees and taxes will vary, and we recommend that you contact your local Customs office should you have any questions or concerns about these fees. All packages shipped from Made to Inspire will include a declaration indicating the contents as 'Jewellery', with full value for the order listed. A package returned to us due to refusal of these charges will result in Made to Inspire being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed. We are unable to alter our declaration. We apologise for any inconvenience.

Please note that we will only be able to help track / reimburse parcels that are insured.

We highly recommend insurance for international orders. Insurance cost is an additional $9.50 for the first $100.00 insured and $3.60 for every additional $100.00 up to $5000.00. When you purchase insurance, you'll receive :

coverage against loss, theft or damage of your international mail
proof of posting
secure handling
a signature on delivery

Insurance for international orders are only available for certain countries.

Can you giftwrap our purchase?

Yes - all silver and gold jewellery comes giftpacked in either a jewellery pouch or giftbox and is included in the cost of postage.

Can we request to have an item made in 9K or 18K gold?

Yes, all our items can be made to order in gold however you will need to contact us with your request and we will be more than happy to provide you with a quote.

What payment methods do you offer?

1. Credit card - If this option is selected you will be redirected to St George Banks secure site to complete payment.

2. Direct Deposit - Payment can be made via direct deposit. Our details will be emailed to you to complete the transaction.

3. Cheque/Money order - All cheque/money orders are to be made payable to Made to Inspire and standard clearance times apply

4. Paypal - Secure payment can be made via paypal. If this option is selected you will be redirected to their secure site to complete payment.

If you have any questions about making payment, please do not hesitate to contact us.